STEP 01
Send “Hi”
The citizen starts a WhatsApp conversation and enters their name.
LIVE IN BANKI SUBDIVISION, ODISHA
A citizen request should never get lost.
GramSahay turns a simple WhatsApp conversation into a trackable local request—then routes it to the right village, ward, sector or Nagar team for follow-up and resolution.
No new appWorks in villages and citiesEvery request gets a ticket
🎫 Ticket auto-created
🔔 Local team notified
✅ Citizen gets updates
GS
GramSahay
online
Hi10:01 ✓✓
Welcome to GramSahay.
Please enter your full name.10:01
Please enter your full name.10:01
Asha Nayak10:02 ✓✓
Please select your area, Ward or Gram Panchayat and issue type.10:02
Shanti Nagar · Ward 12 · Pension10:03 ✓✓
✅ Your request has been registered.
GS-2026-0128Status: Pending
Assigned to: Local Area Team
10:03Assigned to: Local Area Team
WhatsApp-firstCitizens use a channel they already know.
Flexible local routingRoute by GP, Ward, village, sector or Nagar.
Visible follow-upTicket status stays clear from start to closure.
See GramSahay in action
One “Hi” starts the entire journey
A short product demo will show how a citizen creates a request, receives a ticket and stays informed—without downloading another app.
AUTOPLAY DEMO
▶
GramSahay demo video
Your final demo will play here automatically, muted and on a continuous loop.
01
Familiar for every citizen
The full experience happens inside WhatsApp with clear choices and simple language.
02
Structured for the local team
Every submission arrives with the citizen, location, issue category and description.
03
Trackable until closure
A unique ticket creates accountability and gives the citizen timely status updates.
The citizen journey
From request to resolution—in eight clear steps
The location fields adapt to each deployment—Gram Panchayat and village in rural areas, or Ward, sector and Nagar in cities.
STEP 02
Choose self or others
A request can be raised for oneself or on behalf of someone who needs help.
STEP 03
Select area or locality
Choose the village, sector, Nagar or other configured local area.
STEP 04
Select Ward or GP
The citizen selects the relevant Ward, Gram Panchayat or local administrative unit.
STEP 05
Choose and describe issue
Select the issue category and add a short description for the local team.
STEP 06
Ticket is created
A unique ID and request summary are sent to the citizen automatically.
STEP 07
Local team is notified
The relevant village, Ward, sector or Nagar team receives the request.
STEP 08
Update and close
The team updates the status, closes the request and keeps the citizen informed.
GramSahay is not only a complaint inbox—it connects the citizen to a local helper, creates a ticket and supports follow-up until a clear outcome.
Built for real local follow-up
One platform for villages and cities.
GramSahay brings citizen access, flexible local ownership and visible progress into one practical workflow.
Local-language access
Citizens can follow a guided experience in the language they understand best.
Help someone else
Family members and neighbours can raise a request for elderly or vulnerable citizens.
Configurable local structure
Use Gram Panchayat and village fields, or configure Ward, sector, Nagar and locality.
Clear reporting
Leaders can see pending, in-progress and resolved requests through current data.
Timely reminders
Alerts and follow-ups help prevent genuine citizen requests from being forgotten.
Citizen feedback loop
Status messages keep the citizen connected from submission through final closure.
First live deployment
Live in Banki Subdivision
GramSahay is being used to connect citizens with local teams across Banki, Odisha. What starts locally is designed to grow into a reusable citizen-support model for other constituencies, cities and communities.
📍
Contact GramSahay
Bring structured citizen support to your area.
For platform enquiries, partnerships or rollout discussions, contact the GramSahay team. We would be happy to show how the model can be adapted for your constituency, ward or community.
Send “Hi”+91 96682 52070Emailsupport@gramsahay.inWebsitegramsahay.inFacebook@gramsahayglobalInstagram@gram.sahayX@GramSahayGlobalYouTube@gramsahay
Current deploymentBanki Subdivision, Odisha